Delivery Services Available:
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| Regular |
*Arrives 3-5 business days from ship date |
| Express |
*Arrives 2 business days from ship date |
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Please Note: Orders take 2-3 business days to process before shipping.
No international Shipping available at this time, except to Canada.
Add Ons
We ship most orders within 2 business days and are unable to add on to any orders.
Returns
We do not allow returns or exchanges on any personalized merchandise. All sales are final on personalized merchandise. If you received a
damaged item, please see our replacement policy below.
Replacements
Best Baby Gift Shop strives to stand behind their merchandise 100%. Should you receive a damaged or
broken item, please call our Customer Service Department at (800) 944-0085
within 2 business days of receipt of shipment. You must have the original invoice number
when you call. We will address each case individually and determine how we will send out a
replacement at no charge. We only replace damaged items with the exact same product style
number from the original order. Personalized products can not be replaced unless the item
has been misprinted with an error from our side or has been damaged in shipping. Please
always double check your orders to ensure that the personalization is entered correctly
before sending. We are not responsible for errors entered by the customer.
When you place your replacement shipment claim, you will receive a pre-stamped, pre-addressed
envelope, or an ARS (Authorized Return Sticker). Following the instructions provided, return the damaged
merchandise to us. Do not include anything else in your return shipment.
Personalization
Best Baby Gift Shop offers complimentary personalization on specific
items. The format for personalization is shown on each item. Our complimentary
personalization is only available in the font and format shown. No exceptions. All
sales are final on personalized items. Should your store receive a personalized item
that is damaged, you must call within 2 business days of receipt of shipment and we will
gladly replace the same item with the same personalization.
Orders placed via phone must be repeated by your Customer Service Representative.
Our Customer Service staff has been extensively trained in the correct format and
procedure for repeating orders with engraving. Personalized products are non-returnable,
non-refundable. Please note the following diagram for engraving
styles:
| Cathy |
C L A
(First Initial, Last Initial, Middle Initial. Last name initial is in the
center and is larger.) |
| C |
CAL
(First Initial, Middle Initial, Last Initial. All same size letters.) |
